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Go to your iPhone Settings → Apple ID → Subscriptions → Ura → Cancel. You'll keep access until the end of your billing period. You can also email us at support@uraapp.com and we'll help you sort it out.

Refunds for App Store purchases are handled by Apple directly. Visit reportaproblem.apple.com, find your Ura purchase, and request a refund there. Lifetime deal purchases are non-refundable per our Terms of Use. If you have a specific situation, email us — we'll do what we can.

Yes. Sign in with the same Apple ID on your new device and your subscription and progress will be there. If anything isn't syncing, email us and we'll look into it.

You can delete your account from inside the app (Settings → Delete Account). All your personal data is permanently deleted within 30 days. If you're having trouble finding it, email us at support@uraapp.com.

First, try force-closing and reopening the app. Then check for updates in the App Store. If it's still broken, email us at support@uraapp.com with your device model and iOS version and we'll get back to you fast.

No — and we'd never claim it is. Ura is a crisis companion and self-regulation tool, not a replacement for professional mental health care. If you're in a serious situation, please reach out to a professional or call your local emergency services. Ura is most powerful as a complement to professional support, not a substitute.

Circles let you invite people you trust — family, friends, a therapist — into a private group where they can see your recovery stats and get notified when you use the panic flow. You control who's in your Circle and what they can see. It's built for accountability without judgment.